Lexmark Document Solutions Suite 3.x
Documentation:
| Guide | Link | Date Added |
| Administrator's Guide (version 5.1) | Click here | 03/2018 |
| SDK Guide | Click here | 03/2018 |
General Information:
| Topic | Link | Last modified |
| Can LDD Take Advantage of CPUs with Multiple Cores and Multiple Threads? | FA1190 | 3/20/2017 |
| Lexmark Document Distributor System Health FAQ | FA1178 | 01/20/2017 |
| What's New in LDD 4.9.1.0 and LPM Support for New 2016 Color Printers and MFPs | FA1077 | 01/12/2017 |
| Security Setup Configuration for Moja Devices Using Lexmark Document Distributor (LDD) | FA1152 | 10/03/2016 |
| Print Release Report Installation and Report Fields Guide | FA1096 | 06/28/2016 |
| Limitations and Known Issues with LDD 4.9.1.0 | FA1076 | 06/15/2016 |
| Information Required to Escalate Enterprise Solutions Issues | FA874 | 04/07/2016 |
| Information Required to Escalate Lexmark Document Distributor-Based App Issues | FA1056 | 04/07/2016 |
| Lexmark Document Solutions Suite 3.x Is No Longer Supported (as of December 2012) | FA970 | 04/07/2016 |
| Data Recorded for the Print Release 2.x Database | FA1089 | 04/05/2016 |
| Communication Protocols Required by LDD | FA1083 | 02/01/2016 |
| Lexmark's Common Device Communication Layer's (CDCL) Main Function | FA1081 | 01/15/2016 |
| Communicating with Secured/Locked or Unsecured/Unlocked Printers with LDD 4.9.1. | FA1079 | 01/08/2016 |
Note: Lexmark Management Console (LMC) provides system administration for Lexmark Document Distributor (LDD). LMC is a web application hosted on the LDD servers and accessed through the computer on which the load balancer is installed. LMC is accessible from anywhere on the network using the flash plug-in with Internet Explorer or Mozilla Firefox.
How To:
| Topic | Link | Last modified |
| Lexmark Document Distributor – How to Identify Which LDD Application Server Processed a Task/Job | HO4039 | 10/28/2016 |
| Lexmark Document Distributor – How to Identify Which LDD Application Server Processed a Task/Job | HO4039 | 10/28/2016 |
| Lexmark Document Distributor (LDD) – A Guide How to Use the Select'N'Send Microsoft Windows Application Software | HO4053 | 09/27/2016 |
| How to Manually Restart Lexmark Document Distributor (LDD) Services | HO4045 | 09/08/2016 |
| How to Create a PrintTrack Print Queue with Lexmark Print Management (LPM) | HO4042 | 09/07/2016 |
| How to Create an Escalation Case Using the ExtraView Tool | HO4028 | 07/25/2016 |
| How to Update the IP Address of an LDD Workgroup Install | HO4016 | 05/03/2016 |
| How to Set LDD to discover IP addresses Ending in .0 and .255 | HO3997 | 11/24/2015 |
| How to Increase 100,000-Row Report Limit for Data Export in LDD | HO3986 | 08/11/2015 |
| Understanding LDD Server Installation Types | FA782 | |
| Supported Devices for LDD 4.6 | FA781 | |
| LDD 4.5: Recommended Server Specifications | FA750 | |
| Ports used by LDD | FA642 | |
| LDD 4.5.x and 4.6.1: View Jobs in the System Log (LMC) | HO3712 | |
| LDD 4.5.x and 4.6.1: Changing the IP Address on a Configuration 1 System (LMC) | HO3711 | |
| LDD 4.5.x and 4.6.1: Viewing and Managing Scheduled Tasks (LMC) | HO3710 | |
| LDD 4.5 and 4.6: Rebooting the LDD System (LMC) | HO3709 | |
| Restarting LDD LSAS Services (LMC) | HO3707 |
Troubleshooting:
| Topic | Link | Last modified |
| Scan Output is Missing or Not Searchable when Using LDD | SO8680 | 08/31/2018 |
| Adjusting LDD's 'Advanced Prompting' Configuration Settings from the Device's Embedded Web Server Fails | SO8577 | 03/05/2018 |
| LCM: Color Scanning Is Not Available in CopyCenter | SO8314 | 5/9/2017 |
| Unable to Deploy Policies or Push Updates to Single Function Printers with LDD's Lexmark Management Console (LMC) | SO8289 | 3/23/2017 |
| Tables Do Not Get Created when LDD Is Installed with Microsoft SQL Server as a Database | SO8252 | 01/24/2017 |
| A Delay Occurs when Launching LDD Profiles | SO8185 | 01/24/2017 |
| Unable to Determine Your Group Authenticating Credentials on the Printer or MFP | SO8251 | 01/23/2017 |
| The Message 'Unable to Determine Your Email Address' Is Displayed when Selecting an Email Profile Shortcut | SO8220 | 12/12/2016 |
| No Jobs Are Available in Secure Held Print Jobs | SO7733 | 10/24/2016 |
| Unable to Connect to LDAP Server Using Windows Server 2012 with SSL/TLS Enabled | SO8011 | 08/02/2016 |
| 900.28 Error when Pushing an LDD Home Screen Policy to the Lexmark X952 MFP | SO7960 | 06/17/2016 |
| Unable to Update Time Using Network Time Protocol (NTP) | SO7849 | 03/01/2016 |
| Unable to Release Print Jobs with Special Characters | SO7731 | 09/17/2015 |
| Device Usage App Does Not Track or Report Usage for Uncompleted Jobs | SO7699 | 06/30/2015 |
| An 'Undefined' Icon Label Displays Instead of Travel & Expense | SO7686 | 06/03/2015 |
| Unable to Use the Scan to Network Feature of the Print Release Solution (Jan '15) | SO7628 | 02/20/2015 |
| LDD/LPM Apache Agent Service Stops when Unexpected or Malformed Data Is Received | SO7595 | 09/23/2014 |
| Document Server Ports Cannot Be Created or Do Not Function | SO7414 | 07/18/2013 |
| Jobs Take Too Long to Arrive in Users' Pending Job List | SO7422 | 07/18/2013 |
| Disk Intensive Operations on Lexmark Server Impacts LDD Performance | SO6907 | |
| LDD 3.3.9 Freezes when Configuring the Welcome Screen on a Lexmark X656de | SO5416 | |
| LDD (Document Distributor) Script Prompting for Printed Form Fails to Execute on MFD | SO4227 |
Escalation Checklist:
See Document ID: FA1056 for the escalation checklist.
Additional Support:
Additional print release topics may be available via our Lexmark Web site under the Software Solutions >Document Distributor product page.
If you require additional assistance, please contact your next level of support or Lexmark Technical Support. Note: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
The support agent may request additional information.
Lexmark Document Solutions Suite 3.x
Source: http://support.lexmark.com/index?page=content&locale=en&productCode=LEXMARK_X860&segment=DOWNLOAD&modifiedDate=05%252F10%252F11&actp=HOTTIPS&userlocale=EN&id=FA766
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